Privacy Policy
How we collect, use, and protect your information.
Last updated: March 25, 2026
Information We Collect
When you submit a pickup request through our website, we collect the following personal information:
- Full name
- Phone number
- Email address
- Pickup address and city
- Preferred pickup time
- Customer type (residential, business, or government/education)
- Description of items to be picked up
How We Use Your Information
We use the information you provide solely for the following purposes:
- To schedule and coordinate your electronics recycling pickup
- To contact you regarding your pickup request
- To improve our services and customer experience
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Your pickup request details are transmitted securely and are only accessible to authorized Urban Electronic Recycling staff.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only when required by law or to fulfill the pickup service you requested.
Data Retention
We retain your pickup request information only for as long as necessary to complete the service and for our internal records. You may request deletion of your data at any time by contacting us.
Your Rights
Under California law (CCPA), you have the right to:
- Know what personal information we have collected about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell your data)
Contact Us
If you have questions about this privacy policy or wish to exercise your data rights, please contact us:
- Phone: (714) 306-3609
- Email: hamdi@urbanvem.com
- Address: 1428 E 6th St Ste P1, Corona, CA 92879